Dispatch & Delivery
What is the rough dispatch time?
On each product, the next dispatch date will be provided. All orders will be dispatched on this date and should arrive within the given timeframe based on delivery option.
How much is the delivery fee?
All orders over £30 receive free delivery. For orders under £30, delivery is around £4.50 depending on the delivery option chosen.
Is next day delivery available?
All express orders are posted using a 1st class postal option with our courier. Our courier’s aim is to deliver it the next working day or within 2 working days which is the case 98.5% of the time.
However, if you would like guaranteed next day delivery - this is an option to choose at checkout.
How are the products packaged to stay fresh?
All products are packaged in an airtight postal box with grease proof paper to ensure it is food safe.
All postal products have a higher shelf life than usual bakery items:
- Brownies = best before 8 days
- Cookies = best before 7 days
- Personalised biscuits = best before 3 weeks
Cookies & Personalised biscuits are also individually wrapped in sealed cellophane bags to ensure they don’t go stale and lose freshness.
Collecting Orders
What products are available for collection?
- Custom Cakes
- Dessert/Cheesecake Shots
- Personalised biscuits
- Brownies
- Cookies
- Chocolate Strawberries
- Cakesicles
- Cake Hearts
- Bento Cakes
- Cupcakes
How can I order for collection?
To order for collection, please either fill out the contact form, DM sweet.perfections_ on Instagram or email sweet.perfections_
Where is collection from?
Collection is from IG1 4HE. The full address is given once the order is placed and the order is paid for.
Special Occasions (e.g. Eid, Mother’s Day)
Do you have set items for these days?
Yes, I tend to sample and release the collections 2-3 weeks before. Postal items can be ordered via my website. Collection orders can be ordered via any of ways mentioned above.
Do you have postal items available for these days?
Sometimes.
- Mother’s Day and Father’s Day will sometimes have personalised biscuits available.
- Eid will always have personalised Eid biscuits available.
- Ramadan will always have Chocolate dates available.
Are custom items available for birthdays, graduations, etc?
Yes, these are available.
For postal delivery, personalised biscuits are available. Please fill in the contact form to get in touch.
For collection, there are many items available. Please fill in the above form.
Gifts/Favours
How can I add a gift message?
Please fill in the ‘Special Instructions’ at checkout with your short message.
Do you sell wedding/engagement/Mehndi favours?
Yes, I sell personalised biscuits for any occasion and for any number of guests. Feel free to message me for more information.
Do you have favour boxes (e.g baby announcement favours)?
Yes. I have many boxes available such as cupcake boxes and biscuit boxes. Check out this page for more information or feel free to get in touch.
Allergens
Are your products Suitable for Vegetarians and Halal?
Yes, all products are suitable for vegetarians and Halal.
Do you sell vegan products?
Not at the moment. This is something I am currently working on and hoping to add to Sweet Perfections soon.
Are your products nut or gluten free?
No. Although not all of our products have nuts, we do not cater for nut allergies or gluten free diets. This is because items are baked using the same oven and there is a chance of cross contamination.
What allergens do you have in your products?
- Soya
- Wheat
- Gluten
- Nuts or traces of nuts
- Dairy
- Eggs
- Sulphites
Are any of your products sugar free or low in sugar?
Not yet. This is something I am working on to bring to Sweet Perfections.
Wholesale
Are your products available for wholesale?
Yes, please fill in the contact us form to get in touch and arrange a consultation call or meeting.
What areas do you wholesale to?
At the moment, I can wholesale to any IG postcodes such as Ilford, Seven Kings, Goodmayes etc.
I can also wholesale to some other areas in East and North London.
Are your prices different for wholesale products?
Yes. Prices are based on a unit price and MOQ (minimum order quantity). If you would like the prices for wholesale, please get in touch.
Cancellation/Refunds
What is your cancellation fee?
All orders placed include a 20% non-refundable deposit. If the order is cancelled less than 48 hours prior to collection/dispatch, the order is non-refundable.
What is your refund policy?
We operate on a no refund policy as these are perishable goods and cannot be returned or refunded.